Careers

Positions at ROC USA and ROC USA Network affiliates provide an exciting opportunity to make a difference in the lives of homeowners in manufactured home communities. 

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ROC USA Positions

PRESIDENT POSITION PROFILE

Location: Washington, DC (preferred) or Concord, NH, or another location with easy access to Washington, DC

ROC USA, LLC is looking for an inclusive, entrepreneurial, and mission-focused President to provide leadership to our rapidly growing organization that will allow us to capitalize on the significant state and national interest in helping homeowners in Manufactured Home Communities purchase their communities as limited equity cooperatives.

ABOUT ROC USA

ROC USA® is a national non-profit social enterprise that helps residents form cooperatives to purchase their Manufactured (“Mobile”) Home Communities. ROC USA represents more than 300 Resident Owned Communities (“ROCs”) and 22,000 member-owners in 21 states. ROC USA focuses on making market- and policy-based sector change to scale grassroots cooperative development and build a movement with low-income communities and homeowners.

ROC USA provides development services that include access to pre- and post-purchase technical assistance, templates, training, and pre-development, acquisition, and improvement financing. ROC USA partners and contracts with 10 nonprofit Certified Technical Assistance Provider affiliates and operates a national Technical Assistance team. Affiliates operate in 16 states, leveraging ROC USA’s brand, standardized co-op ownership model, organizing principles, tools, templates, online training, and other services.

In 2021, ROC USA started a national Direct Technical Assistance team to respond with greater efficiency and agility to market-based community purchase opportunities in states not served by affiliates. Between the Network of affiliates and the Direct Technical Assistance team, ROC USA can provide services in all 49 continental U.S. states.

ROC USA also manages a subsidiary called ROC USA Capital, a certified Community Development Financial Institution that has provided more than $350 million in ROC financing. ROC USA Capital finances roughly 60% of all purchases and only finances ROCs that are under a Technical Assistance contract with an affiliate or the Direct team.

ROC USA is singularly focused on scaling limited equity cooperative ownership of Manufactured Home Communities. With three million individual homesites in 50,000 Manufactured Home Communities and ROC USA’s leadership in this market, ROC USA is well positioned to capitalize on the growing recognition of the importance of preserving these communities.

ROC USA was created in 2008 as a social enterprise, building on 24 years of work in the sector at the New Hampshire Community Loan Fund. The Loan Fund was joined by Capital Impact Partners and Prosperity Now as impact equity investors. Each of these founding investors has made two contributions of organizational equity and are members of ROC USA LLC. The LLC structure is rare for non-profits. For ROC USA, it has meant strong and continuous support for our mission from our founding partners. NeighborWorks® America also sponsored ROC USA and continues to serve on the Board of Directors.

ROC USA has a national team of 33 people located throughout the country and in two offices in Washington, DC, and Concord, NH. 

Residents in ROC USA-served communities, 89% of whom are low- or very low-income, have a voice in the national organization. Central to our vision for community power building is the ROC Association, which is made up of the co-ops in the network. Co-ops elect three community leader Directors to the ROC USA Board of Directors and operate as a volunteer organization with a Board and two national committees. ROC USA supports the Association’s activities, including peer networking, grant making, and policy advocacy.

ROC USA is proud of our record of success, but we recognize that the unmet need is great, and are positioning the organization for significant growth. By 2028, we expect to serve more than 30,000 member-owners in at least 24 states.

Performance & Impact

In 40 years, no ROC financed by the New Hampshire Community Loan Fund or ROC USA Capital has lost ownership or sold their community to a for-profit investor.

Homes in ROCs have been demonstrated to sell faster and for 16% more per square foot than comparable homes in comparable investor-owned communities. (2006, UNH)

Homeowners in ROCs report feeling more economically secure than homeowners in commercially owned Manufactured Home Communities. (2006, UNH) 

Site fees in ROCs are $50 below market after five years of ownership and $100 per month below market after 10 years. (2022, Colliers)

Sites fees in ROCs are raised 1% annually on average compared to 4 to 6% in commercially owned Manufactured Home Communities. (2021 ROC USA and Colliers)

Policy Solutions

As private equity dollars have focused on buying and reselling Manufactured Home Communities, ROC USA, ROC community leaders, Technical Assistance affiliates, and our local, state and national partners have advocated for policy changes that help level the playing field. Recent policy wins include:

  • Passage of statewide right of first refusal laws in three new states in 2023 (New York, Connecticut and Maine), bringing the total number to nine states.
  • Passage of the new federal Preservation and Reinvestment Initiative for Community Enhancement (PRICE) initiative, in large part, as a result of ROC leaders’ and ROC USA’s advocacy. The $225 million PRICE initiative is the first-ever federal investment to preserve and revitalize Manufactured Home Communities. ROC USA has positioned itself as a national intermediary for a portion of these funds and is also advocating for additional federal funding in Congress.

Financial Strength

ROC USA has an operating budget of approximately $7 million. After achieving operating self-sufficiency in 2018 and 2019, ROC USA made a significant investment in our operating capacity to prepare the organization for the next stage of growth. In 2023, ROC USA will achieve an earnings ratio of 71% and is budgeting to reach 75% earnings in 2024 (without a PRICE award). Our net asset ratio is 22% and total assets exceed $142 million.

Recognition

ROC USA’s community ownership work has been cited by media such as The New York Times (“Investors are Buying Mobile Home Parks. Residents are Paying a Price”, March 27, 2022), The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020), HBO’s Last Week Tonight with John Oliver (“Mobile Homes,” April 2019), which has been viewed 10 million times, and in A Transform Finance report that cites ROC USA as a community capital provider that provides “meaningful input and governance roles for grassroots stakeholders.”

Succession Plan

Paul Bradley is ROC USA’s founding President. This President search represents ROC USA’s plan for a smooth leadership transition to position ROC USA for success and to support Paul’s decision to lead a new mission-important subsidiary – Integrity Community Solutions. The plan includes a transition period, where Paul serves as CEO of ROC USA and of Integrity Community Solutions. The Board and new President will work together to develop a timetable for Paul’s transition from the ROC USA CEO role to focus full-time on Integrity Community Solutions.

ABOUT THE ROLE

Leadership/Management

  • Motivate a talented staff team and community leaders throughout the ROC network
  • Provide visionary and collaborative leadership to refine and implement the strategic vision and priorities to support ROC USA’s significant growth and current strategic plan
  • Collaboratively lead conversations to effectively integrate programs, strategies, and priorities across the organization and the network
  • Foster collaboration between and among partner organizations and ROC USA
  • Ensure that ROC USA’s internal infrastructure matches the organization’s growth and complexity
  • Effectively recruit, manage and support the Board

Advocacy

  • Coordinate, align and lead state and federal policy and regulatory advocacy, working closely with ROC residents, stakeholders, and technical assistance providers
  • Identify opportunities for ROC community leaders to tell their stories and advocate on behalf of Manufactured Home Communities
  • Clearly and passionately tell the stories of ROCs, ROC leaders, and ROC USA, when grassroots leaders are not available to speak for themselves
  • Identify new policy, funding and resource generation opportunities, particularly at the federal level

Financial Acumen and Fundraising

  • Lead fundraising efforts, including those to secure foundation grants, government contracts and major gifts
  • Lead conversations around strategic budget priorities, new revenue opportunities, and budget development
  • Become a leader in the CDFI field and CDFI investment market
  • Manage organizational and reputational risk associated with new federal contracts

Partner Relationships

  • Help nurture, deepen collaboration, and enhance the relationship between ROC USA and our network affiliates through feedback and enhanced adaptability that reflects the differing needs of affiliates
  • Champion quality stakeholder service that maintains ROC USA’s reputation as a positive, problem-solving organization in partnership with network affiliates, the Resident Owned Communities (ROCs) that ROC USA serves, ROC leaders, and other partners
  • Enhance the organization’s ability to effectively and inclusively work with increasingly diverse ROCs
  • Develop influential new relationships with state and national partners that lead to new mission-aligned policy changes and resource opportunities

QUALIFICATIONS AND EXPERIENCE

  • A minimum of 7 years of significant leadership experience in a related field
  • Leadership experience in a complex organization, preferably one that involves innovative finance
  • A passion for building power with low-income people through cooperative ownership
  • Experience managing and developing a team of mission-oriented professionals
  • Proven track record of effective, mission-related advocacy
  • Affordable housing knowledge and expertise. Manufactured Home Community experience/expertise preferred.
  • Proven track record of entrepreneurial resource generation from foundations, government contracts, and/or major gifts
  • Strong financial management skills, including the management of multiple restricted funding sources
  • Experience setting and implementing organizational priorities
  • Strong communication skills, including the ability to tell the story of low-income communities and to effectively communicate the vision and mission of a complex organization
  • A commitment to equity and inclusion and an ability to work with people from different cultures and backgrounds
  • Experience working with and reporting to a Board

SALARY AND BENEFITS

ROC USA has established an annual salary range of $225K to $260K for the President position. Compensation also includes a comprehensive benefits package.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer, and mobile phone. This position requires the ability and desire to travel via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.

APPLICATION INSTRUCTIONS 

ROC USA provides equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Interested candidates should submit a cover letter and resume to President@rocusa.org. If you are interested in learning more about the opportunity or want to recommend a potential candidate, please reach out to our search consultant, Peggy Sand, at peggylsand@gmail.com.

Accounting Assistant

ROC USA® is seeking an Accounting Assistant to support the Accounting Manager in the Finance and Accounting Service Unit of ROC USA, LLC.

What You’ll Do:

The Accounting Assistant will work closely with the Accounting Manager of ROC USA and is responsible for:

  • Receiving and verifying invoices with the appropriate personnel.
  • Preparing and entering invoices into ROC USA’s accounting software, NetSuite.
  • Processing payments for vendors, staff, and affiliates.
  • Assisting in the monthly closing of financial statements.
  • Filing of documents as necessary.
  • Any other duties as required.

Who You Are

To be successful in this job, you will excel in the following areas:

  • Organizing and Planning. You can develop specific goals and benchmarks to prioritize, organize, and accomplish your work promptly, with limited supervision.
  • Business and Financial Software Acumen. You are comfortable with a wide variety of software including, but not limited to NetSuite, Salesforce, Microsoft Office, Google applications, and relevant databases and data visualization software.
  • Communication. You can express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with people inside and outside the organization.
  • Analytical thinking. You can determine the essential function of each task in a detailed, goal-driven manner with strong multitasking abilities.
  • Customer service and problem-solving experience. You are comfortable dealing one-on-one with internal and external customers to access information or ensure participation in core business processes.

Education and Experience:

  • Bachelor’s degree in accounting.
  • Familiarity with accrual accounting and financial statements.
  • Strong organizational skills and ability to manage multiple projects and multiple deadlines both scheduled and unscheduled.

Other Qualifications:

  • Familiarity with NetSuite, Salesforce, Box.com; MS tools: Word, Excel, PowerPoint, and Outlook.
  • Ability to work collaboratively in a team environment and to develop and maintain excellent working relationships with clients, staff, affiliates, and vendors by phone, video conferencing, and email.
  • Ability to maintain poise and professionalism while working closely with individuals both in person and remotely via phone, video, and electronic communication.
  • Exceptional attention to detail and ability to meet deadlines.
  • Demonstrated strong written and verbal communication skills.
  • High level of initiative and adaptability.

Physical Demands:

  • Use of standard office equipment (copier, computer, telephone).
  • Prolonged computer and telephone use for several hours each day.
  • Ability to lift up to 15 pounds.

What Else You Should Know

This position is part-time, 10 to 20 hours per week, Eastern Time. ROC USA has two office locations in Concord, N.H., and Washington, D.C. The successful candidate may work out of either of these two offices, with occasional work completed remotely. The salary for this position is based on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match for all applicable employees.

Who We Are

ROC USA is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to support homeowners in manufactured home communities to achieve affordable and environmentally sustainable self-governing cooperatives.

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a Co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of affiliated non-profits and our national team in states not served by an affiliate, and provides financing through ROC USA® Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI).

ROC USA and affiliates serve customers and support our mission with a national team of more than 30 and 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their neighborhoods. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success. We use this history and track record to inform and advance public policy at the local, state, and national levels.

Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise — individual ROCs, CTAP affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical.

Today, ROC USA represents 317 ROCs and nearly 22,000 Member-owners in 21 states. ROC USA Capital has provided more than $300 million in community financing. This track record of success has us well-positioned for significant growth.

Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident-owned communities.

Our goals are to:

  • Preserve and improve affordable communities.
  • Build individual assets.
  • Foster healthy, mutually supportive communities and leaders.

Our Cultural Norms:

  • We insist on deep collaboration and accountability to one another, our internal and external customers, and the mission.
  • Trustworthiness and transparency are essential to our success.
  • Diversity strengthens us.
  • We are better together!
  • We love having fun and being creative.

Apply

There are no open positions at ROC USA.

ROC USA Network Positions 

CASA of Oregon is looking for a full-time Manufactured Housing Cooperative Development Center Senior Program Manager. 

The tasks of the MHCDC Senior Program Manager are the preservation and development of manufactured housing communities for CASA and also to advise the MHCDC Director on the direction of CASA’s MHCDC Program. The Senior Program Manager oversees activities from predevelopment through acquisition to conversion and post conversion, and may include construction project management, and lease-up. This position is also responsible for overseeing the MHCDC Organizer Position. This position requires extensive travel throughout the state to meetings during the day and evenings.

For more info and to apply, click here.

CASA of Oregon is looking for a MHCDC Technical Assistance Manager to provide oversight of all post-purchase activities in the manufactured housing communities that CASA has assisted and will help ensure that each resident-owned community in their portfolio receives timely and appropriate technical assistance, as well as provide guidance to the cooperatives in compliance issues. This position requires extensive travel throughout the state to meetings during the day and evenings.

For more info and to apply, click here.

CASA of Oregon is looking for a dynamic new Community Loan Fund Director, who is committed to the development of affordable housing, practicing equity and engaging team work. Our loan funds primary objective is to provide affordable, flexible financing to organizations developing affordable housing and facilities throughout Oregon. We provide loan products that are otherwise difficult to obtain in the promotion of affordable housing. A working knowledge of real estate development, lending, and fund development will help the right candidate succeed and grow in this role.

CASA’s loan fund, of approximately $20 million, generates a limited number of large real estate loans each year. The Community Loan Fund Director is responsible for overseeing all activities of the Fund, including operations and activities related to lending capital, management of our loan portfolio, lending production, product development, and risk-assessment. Responsibilities also include creating and managing relationships with funders, investors, partners, legislators, borrowers and others pertinent to the lending and affordable housing industries. The role requires a dutiful respect for compliance; a cooperative and collaborative work style; strong analytical, problem-solving and presentation skills; and the ability to lead, supervise, and support staff.
For more information please click here or email Christina Rentas at christina@motusrecruiting.com.

As the Cooperative Development Manager at Northcountry Cooperative Foundation (NCF), you will hold a key position driving our mission forward. Your primary responsibility will be to lead and oversee the cooperative development team, ensuring the successful delivery of post-purchase support to limited equity housing cooperatives in rural and suburban areas of Minnesota and Wisconsin. These cooperatives include residentowned manufactured home communities and multifamily housing co-ops. In this role, you will lead a dedicated team of four Technical Assistant Providers who possess both enthusiasm and expertise in supporting the conversion of manufactured housing communities and multifamily housing into resident-owned and democratically managed entities. As the manager, you will not only guide and mentor your team but also actively participate in NCF’s management team discussions. Your input will be instrumental in evaluating new cooperative ownership projects, and you will directly provide technical assistance to cooperatives, thereby playing a vital role in their growth and success.

About NCF

Northcountry Cooperative Foundation (NCF) is dedicated to helping communities take control of their futures through cooperative ownership. We specialize in the development and support of affordable housing cooperatives, providing low-income residents with the technical expertise, organizational support, and financial tools needed to create successful cooperatives and sustain them in the long-term.

APPLICATION PROCESS

Interested candidates are invited to submit a cover letter and resume via email to Emily Stewart at emily@northcountryfoundation.org. No phone calls, please. NCF is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. Click here for a full job description.

Cooperative Housing Specialist, Vermont
New England Resident Owned Communities (NEROC) Program

About CDI:

The Cooperative Development Institute (CDI) is the Northeast’s Center for cooperative business education, training, and technical assistance. CDI was founded in 1994 to build a cooperative economy in the Northeast.

CDI is a virtually based 501(c)3 non-profit. Our employees enjoy the work and appreciate the flexibility and independence of working from home, the commitment to continuous learning and intentional organizational culture, and the interesting and varied work. Because our organization is transparent, accountable, and participatory, our staff’s ideas and opinions count. We are committed to maintaining this as a priority.

Our mission is to help people in the Northeast create cooperative businesses, housing, and networks that grow a prosperous, equitable economy. We envision a democratically owned and just economy where everyone can fulfill their needs and aspirations.

General Statement of Duties:

The Cooperative Housing Specialist works within the New England Resident Owned Communities (NEROC) program of CDI. NEROC supports manufactured-home communities that are owned and governed by their residents as cooperative businesses known as ROCs (resident owned communities). When parks go up for sale NEROC helps the residents purchase them, and thereafter advises and trains residents to operate the business democratically. As a result, residents keep their housing affordable and secure, have a say in decisions, and set the direction for their communities.

The focus of the work is on guiding, training, and assisting ROCs in Vermont in the ongoing management and governance of their cooperatives. This entails helping leaders who serve on the cooperatives’ boards understand their roles and responsibilities in order to more effectively function as resident-owners of a complex business. We also help the co-op leaders and members foster a sense of empowerment and community spirit. The work is extremely varied.

Essential Job Functions: Cooperative Housing Specialist

1) Provide “technical assistance” to resident-owned manufactured housing communities, following the business model created by ROC USA. Duties include:

  • Assist with board meetings and periodic member meetings, including coaching on: meeting and agenda preparation, running efficient meetings, parliamentary procedure and democratic dynamics, task management, and minutes and financial reports.
  • Train and coach boards on using and updating the co-op’s bylaws, community rules and regulations, and business policies related to member applications, committee structures, rules enforcement, management practices, etc.
  • Help cooperatives find the resources they need to run the business, and coach on problem-solving.

2) Assist ROCs with all aspects of their financial and loan compliance duties.

3) Collaborate to deliver trainings on best practices relating to the ROC model, including:

  • Cooperative principles and democratic processes, and the rights, roles, and responsibilities of members and directors.
  • Communication skills and work systems.
  • Understanding financials, budgeting, asset management, and capital improvements

4) Take part in the organizational work and decisions of NEROC to help the program run well.

5) Communicate with officials, attorneys, engineers, and other professionals about clients’ needs.

6) Help clients line up the resources for infrastructure and infill projects and liaise with their project managers, or on occasion provide the project management.

7) Do required internal and external reporting, including to CDI funders and client lenders.

8) As needed, help struggling cooperatives identify problems and develop a plan of action.

9) Other tasks and special projects, as assigned.

Required Skills and Abilities

  • Flexible availability that includes days, evenings, and occasional weekends.
  • Access to reliable transportation.
  • Strong relational and interpersonal communication skills.
  • Highly organized and self-managing, with the ability to pay close attention to detail, plan ahead, prioritize, and meet tight deadlines.
  • Proven ability to learn quickly, process a lot of information, and apply it on the job.
  • Able to work well under pressure and to handle difficult interpersonal conflicts skillfully.
  • Works collaboratively, self-motivated, flexible, enthusiastic.
  • Shows a strong commitment to the cooperative mission of CDI and affordable housing mission of NEROC.

If not present at hire, these skills and abilities must be gained within 3 to 6 months of starting:

  • Comfortable working remotely and independently.
  • Computer literate and familiar with programs used in remote work including video platforms, cloud storage, and office applications.
  • Culturally sensitive to working with diverse groups of people.
  • Experience with meeting facilitation.
  • Able to assist and advise clients while developing their leadership skills, meeting people where they are while nurturing self-sufficiency.
  • Familiarity and comfort with democratically run organizational structures, management, policies and best practices.
  • Experience in coping skillfully with challenging behaviors or conflict situations.
  • Strong grasp of fiscal management, strategic planning, and general business practices.
  • Working understanding of budgeting, accounting, and financial reporting.
  • Comfort with public speaking.

Preferred Areas of Experience
1) Cooperative business or project management in community or economic development.
2) Group facilitation and coaching groups through autonomous decision-making.
3) Real-estate finance, property management, or contractor negotiations.

Organizational Expectations
1) Responsible for conducting all activities within the prescribed policy and budgetary
guidelines as set by the CDI Board and administered by the Executive Director.
2) Participates in CDI’s overall team, sharing information effectively for mutual support to
do CDI’s work. Builds positive and strong relationships with other CDI staff.
3) Demonstrates personal responsibility in job performance.
4) Responsible for modeling professional behavior and is consistently respectful with
colleagues, staff, and clients.
5) May be required to perform additional, related duties or functions of lesser or greater
responsibility as negotiated to meet the ongoing needs of the organization.

Supervision: Supervised by one of NEROC’s two Co-Directors. This position has no supervisory responsibilities.

Wages, Benefits, and Hours: Starting wage is $28.74/hour, based on experience. This a full-time position with a 40-hour work week. Benefits include: paid time off including 3 weeks of vacation, increasing to 4 weeks after two years’ tenure, plus 9 paid holidays/year and a five-week sabbatical after five years of employment. We also offer: home office stipend, health benefits, family and medical leave, retirement plan and other benefits. Mileage reimbursed at the IRS rate.

FLSA Status: Non-Exempt

Geography: Work with clients in Vermont, mostly located in the northern half of the state. May sometimes help with acquisition work around the Northeast.

Inclusion: We do not discriminate on the basis of race, color, national origin, sex, gender, age, or disability. CDI is an equal opportunity employer and service provider.

We promote economic prosperity for all through our work with our clients, our hiring and employment practices, and our vigorous commitment to cooperative principles. We strive daily to acknowledge and eliminate all forms of oppression. By examining bias within ourselves and our organization, we work mindfully to make our board and staff more inclusive. We actively fight against racism, classism, gender inequality and all efforts to marginalize anyone. The nature of our work engages us directly with the working poor, the educationally disadvantaged, the elderly, immigrants and refugees. It is our goal to see all of our clients prosper within the cooperative movement.

We welcome applicants from underrepresented identities, and those who have a commitment and track record of bringing an inclusive and equitable approach to their work.

To apply, please send a cover letter and resume to hiring@cdi.coop. The position will remain open
until filled but applications received by December 8 will receive priority attention. Three references will
be requested before an offer is made.

No phone calls, please.
Equal Opportunity Employer

Your role oversees diverse financial functions, including invoice processing and payroll management. Responsibilities include developing budgets, maintaining fiscal policies, and generating monthly financial statements. The role also involves coordinating audits, managing insurance, and handling some human resource functions. A strategic mindset and strong financial acumen are crucial for contributing to NCF’s long-term sustainability.

About NCF

Northcountry Cooperative Foundation (NCF) is dedicated to helping communities take control of their futures through cooperative ownership. We specialize in the development and support of affordable housing cooperatives, providing low-income residents with the technical expertise, organizational support, and financial tools needed to create successful cooperatives and sustain them in the long-term.

APPLICATION PROCESS

Interested candidates are invited to submit a cover letter and resume via email to Emily Stewart at emily@northcountryfoundation.org. No phone calls, please. NCF is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. Click here for a full job description.

Professional Services 

Release Date:  10/4/2023

Bids Due: 10/18/2023

Submit Proposals:  Email to amerchant@rocusa.org

Contract Term: 6-month Term, start as soon as possible.

Statement of Work

ROC USA® seeks a Contractor/Consultant to support two resident boards of two communities in Cañon City, CO, to identify opportunities for improved property operations. The two separate and independent communities are currently in risk of foreclosure and the Lender has established milestones the community must meet over the next six (6) months to be granted an extension to their current forbearance period. A specialized and dedicated project manager is required to manage and assist these two communities.

 This Contractor will:

  • Be the primary contact and liaison for the Property Manager, Legal Representation, Financial Manager, Lender, and the Certified Technical Assistance Provider (CTAP).
  • Act as an accountability partner, establishing the checks and balances, verifying information provided, and overall management of the parties involved to include legal actions and financial management. This could include preparing financial performance reports, reviewing lease agreements and renewals, and assisting with eviction processes, if necessary.
  • Initiate and manage efforts with partners to identify the condition of abandoned homes, removal of homes, and work with local real estate specialists to list homes for sale.
  • Identify vendors and scope to address capital infrastructure needs to include back flow preventors, water meters, and road repairs.
  • Ensure each community operates in accordance with its Forbearance Agreement Milestones.

If you were contracted today, you would be focused on the following:

  • Occupancy Improvement. Reducing the number of abandoned and vacant homes, improvement in marketability of the community, identifying opportunities to bring in new homes, and increase overall occupancy of the community.
  • Improved Property Operations. Improve financial operations to include increasing the number of on-time payers of lot fees, improve the overall functionality of the community in partnership with the third-party property management, and reduce financial risk to each member of the community.
  • Project management of capital infrastructure. Identify a scope of work and potential cost estimates through qualified third-party vendor for capital infrastructure projects.

General Expectations

The Contractor will need to:

  • Have flexible hours – some evening and weekend assignments may be required.
  • Be physically located in the state of Colorado as the services are required to be performed on site in this community. The ideal candidate would have no more than a two (2) hour commute time to Cañon City or be willing to stay local to the property multiple days a week.
  • Provide direct coordination and project management to all representatives in supporting these two communities, which would require regular meetings, site visits, and clear communication methods.
  • Provide administrative support with requests for information, tracking data, generating reports, delivering documentation, and undertaking other related tasks to ensure the workout plans and milestones are being achieved.
  • Attend regular recurring meetings with various parties involved in the turn-around process and report to the Vice President, Special Projects at ROC USA.

The Contractor must be:

  • Experienced in Property Management. The ideal candidate will have experience with Manufactured Housing and/or Low-Income Housing. A preference to those with a strong understanding of infrastructure and real estate operations.
  • Experienced in Project Management; able to track milestones, provide regular reporting and communications, ensure clarity of roles and responsibilities across all key players, and evaluate project performance.
  • Strong communication, interpersonal, and customer service skills.
  • Ability to prepare financial analysis to include project estimates, income projections, and market analysis.
  • Ability to handle difficult situations with professionalism and empathy.
  • Knowledge of local housing regulations and fair housing laws.

Terms of Contract

Primary Term. The primary term of the Contract awarded as a result of this invitation (if any) shall commence on the date of final Contract execution and expire at 6 months (the Contract Term), unless terminated earlier pursuant to the terms of the Contract. The primary term plus any renewal terms or extensions, if any, shall constitute the Contract Term.

Renewal Terms. ROC USA shall have the right to renew the term of the Contract for up to one (1) additional month, and one (1) additional six (6) month period, with consideration to Contractor performance.

Question Submission

Questions must be submitted electronically to Nicholas Salerno, Chief Operating Officer, nsalerno@rocusa.org no later than October 15, 2023. The subject line should read: Questions about resident coordination and facilitation services. To ensure you receive communications on updates to this request, please submit an email to amerchant@rocusa.org with your intent to apply.

Bid Requirements

The Vendor must submit their bid electronically with their qualifications and hourly rates to amerchant@rocusa.org no later than October 18, 2023. The subject line should read: Bid for Resident Coordination and Facilitation Services. Each Respondent may submit only one response. If a Respondent submits more than one response, all responses from that Respondent may be rejected.

About ROC USA

ROC USA is not your typical affordable housing organization. We are a not-for-profit social enterprise with a mission to make quality resident ownership viable and successful nationwide and expand economic opportunities for homeowners living in MHCs.

Resident ownership is achieved when homeowners in MHCs form a co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, and provides training and technical assistance through both a network of 10 non-profits (CTAPs) and a national team in states not served by a CTAP.  ROC USA also provides financing through ROC USA Capital, a $300 million national Community Development Financial Institution (CDFI).

ROC Association is the association of resident-owned communities (ROCs) supported by ROC USA. Its purpose is to support a strong peer network of co-op leaders and advocate for and represent ROCs on the ROC USA Board of Directors and with stakeholders across the country.

Today, ROC USA represents more than 300 ROCs and more than 21,000 Member-owners in 21 states. By 2028, we expect to serve more than 30,000 Member-owners. For more details see www.rocusa.org.

Equal Employment Opportunity

ROC USA® is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this belief with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.