Careers

Positions at ROC USA and ROC USA Network affiliates provide an exciting opportunity to make a difference in the lives of homeowners in manufactured home communities. 

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ROC USA Positions

People Operations Manager

ROC USA® is seeking a People Operations Manager to establish and facilitate human resource processes and foster a collaborative culture. This position plays a critical role in design and implementation of people strategies at ROC USA. The focus is on working collaboratively to develop, optimize, and implement people processes and programs while overseeing the day-to-day responsibilities and management of two team members.

The ideal candidate has experience in cultivating an equitable and inclusive high-performing organization through the implementation and refinement of policies and establishing norms. The People Operations Manager will provide support and employee relations, leadership, and guidance. This individual is responsible for identifying long-range strategic human resources goals, implementation of performance management and evaluation, and providing guidance on individual goal setting and professional development. The role will engage with and receive support from the Executive Leadership team.

What You’ll Do

The People Operations Manager reports to the Chief Operating Officer (COO), and is responsible for:

  • Collaborating with the organization to define the human resources long-term mission and goals with key performance indicators; identifying ways to support this mission through talent management that includes recruitment, interviews, onboarding, and performance management and improvement.
  • Assisting with the overall growth and evolution of the organization by assisting the Director, Strategic Planning and Evaluation, in the change management process.
  • Researching, developing, and implementing competitive compensation, benefits, performance appraisal, and employee incentive programs.
  • Maintaining knowledge and ensuring compliance with employment, benefits, insurance, safety, and other laws, regulations, and requirements.
  • Providing guidance and leadership; assisting with resolution of human resource, compensation, and benefits questions, concerns, and issues.

If you were here right now, you would be:

  • Meeting with a manager to finalize a job description
  • Revising job descriptions consistent with organizational reset
  • Analyzing the existing end-of-year performance evaluation process and documentation
  • Collaborating with staff to design and implement an onboarding experience

Who You Are

To be successful in this job, you will excel in four areas:

Relationship-building. You develop and maintain strong, collaborative working relationships. You know how to build teams and encourage growth of individuals that allows them to see their full potential.

Drive to achieve results. You have a track record of accomplishing ambitious goals and getting results even when there are obstacles. You set a high bar and meet it, because you think three (or 20) steps ahead to anticipate hurdles and come up with pragmatic solutions. You plan backwards and engage team members appropriately.

Inclusive leadership and management. You approach leadership with a mindset of “power with” rather than “power over” and regularly include others in decision-making. You actively seek out and consider different views and perspectives and not “freeze-up” with information overload.

Detailed-oriented. You have experience managing multiple projects and keeping tasks from slipping through the cracks. You balance priorities without sacrificing a final product and think through potential unintended outcomes.

Required Skills/Abilities: 

  • Excellent verbal and written communication skills.
  • Solid knowledge of state and federal employment law and regulations including COBRA, FMLA,   and ERISA
  • Excellent interpersonal and conflict resolution skills.
  • Strong analytical and problem-solving skills.
  • Thorough knowledge of employment-related laws and regulations.
  • Proficient with Microsoft Office Suite or related software.
  • Experience with payroll and HR SAS systems like Paylocity is a plus.
  • Experience implementing a new payroll and human resource system is a plus.

Apply

ROC USA® is seeking a Real Estate Portfolio Analyst to support multiple Service Units across the business to demonstrate organizational growth and ensure data integrity. 

What You’ll Do

The Real Estate Portfolio Analyst will report to the Vice President, Portfolio Management, and is responsible for:

  • Review financial reporting (Profit and Loss Statement, Balance Sheet, and other activities) for a portfolio of borrowers and ensure accuracy and compliance in our financial reporting system.
  • Assist affiliates, who provide direct service to our borrowers, as needed to ensure quarterly reporting requirements are met and provide financial health summary to ROC USA Cooperative Solutions.
  • Develop and improve reports and analytical tools for internal and external stakeholders.

If you were here now, you would be working on:

  • Help ROC USA Capital to provide accurate quarterly reports. Coordinate and message the timely and accurate financial reporting through coaching and project management.
  • Presenting / communicating results of analysis to relevant stakeholders
  • Review and analyze financial data shared by affiliates to identify trends and risks within the communities throughout the nation.
  • Helping to create and interpret reports to address borrower business concerns.

Who You Are

To be successful in this job, you will excel in the following areas:

Organizing and Planning. Ability to develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner, with limited supervision.

Business and Financial Software Acumen. Comfortable with a wide variety of software including, but not limited to Salesforce, Microsoft Office, Google applications, and relevant databases and data visualization software.

Communication. Express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization. Can handle confidential information and prioritize those concerns that identify a high-risk borrower.

Analytical thinking. Determine the essential function of each task in a detailed, goal-driven manner with strong multitasking abilities.

Customer service and problem-solving experience. Comfortable dealing one-on-one with internal and external customers to access information or ensure participation in core business processes.

Education and Experience:

  • Bachelor’s degree in Accounting or Finance with a preference with those who have worked in property management or commercial real estate lending.
  • Data analytics experience
  • Highly proficient with excel and/or data visualization software
  • Familiarity with multi-family lending/housing and 1-3 years relevant work experience expected.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer and mobile phone. This position requires the ability and desire to travel to ROC USA events via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.

Benefits

What Else You Should Know

The position is a full time, 40 per week position and based in Concord, NH or Washington, D.C, or remote for the right candidate. The role requires some travel across the country. The salary for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

Apply

Financial Analyst

ROC USA® is seeking a Financial Analyst to support multiple Service Units across the business to demonstrate organizational growth and ensure data integrity.

Who We Are

ROC USA® is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to make quality resident ownership viable and successful nationwide and expand economic opportunities for homeowners living in Manufactured Home Communities.

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of 12 affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA® Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI).

ROC USA and affiliates serve customers and support our mission with a national team of more than 20 and 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their neighborhoods. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success. We use this history and track record to inform and advance public policy at the local, state, and national levels.

Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise — individual ROCs, CTAP affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical.

Today, ROC USA represents 288 ROCs and more than 19,000 Member-owners in 20 states. ROC USA Capital has provided more than $300 million in community financing. This track record of success has us well-positioned for significant growth. By 2028, we expect to serve more than 30,000 Member-Owners in more than 24 states.

Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.

ROC USA is financially strong with residual revenue representing more than 90% of current year income and having achieved cash-basis break-even in 2018 and 2019. ROC USA has total assets more than $100 million.

Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident owned communities.

Our Mission: To make resident ownership viable and successful and expand economic opportunities for homeowners in Manufactured (“Mobile”) Home Communities (MHCs).

Our goals are to:

  • Preserve and improve affordable communities.
  • Build individual assets.
  • Foster healthy, mutually supportive communities and leaders.

Our Cultural Norms:

  • We insist on deep collaboration and accountability to one another, our internal and external customers, and the mission.
  • Trustworthiness and transparency are essential to our success.
  • Diversity strengthens us.
  • We are better together!
  • We love having fun and being creative.

What You’ll Do

The Financial Analyst, will report to the Vice President, Portfolio Management, is responsible for:

  • Review financial reporting (Profit and Loss Statement, Balance Sheet, and other activities) for a portfolio of borrowers and ensure accuracy and compliance in our reporting system.
  • Assist affiliates, who provide direct service to our borrowers, as necessary as needed to ensure quarterly reporting requirements are met and provide financial health summary to ROC USA Cooperative Solutions.
  • Develop and improve reports and analytical tools for internal and external stakeholders.

If you were here now, you would be working on:

  • Help ROC USA Capital to provide accurate quarterly reports. Coordinate and message the timely and accurate financial reporting through coaching and project management.
  • Presenting / communicating results of analysis to relevant stakeholders
  • Review and analyze financial data shared by affiliates to identify trends and risks within the communities throughout the nation.
  • Helping to create and interpret reports to address borrower business concerns.

Who You Are

To be successful in this job, you will excel in the following areas:

Organizing and Planning. Ability todevelop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner, with limited supervision. Demonstrated ability to be flexible in your process and still obtain the desired outcomes.

Business and Financial Software Acumen. Comfortable with a wide variety of software including, but not limited to Salesforce, Microsoft Office, Google applications, and relevant databases and data visualization software.

Communication. Express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization. Can handle confidential information and prioritize those concerns that identify a high-risk borrower.

Analytical thinking. Determine the essential function of each task in a detailed, goal-driven manner with strong multitasking abilities.

Customer service and problem-solving experience. Comfortable dealing one-on-one with internal and external customers to access information or ensure participation in core business processes.

Education and Experience:

  • Bachelor’s degree in Accounting or Finance with a preference with those who have worked in property or real estate lending.
  • Data analytics experience
  • Highly proficient with excel and/or data visualization software
  • Familiarity with multi-family lending/housing and preferred experience of 1-3 years in the field.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer and mobile phone. This position requires the ability and desire to travel to ROC USA events via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.

What Else You Should Know

The position is a full time, 40 per week position and based in Concord, NH or Washington, D.C, or remote for the right candidate. The salary for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

Apply

There are currently no open positions at ROC USA.

ROC USA Network Positions 

CDI is seeking a great organizer and coach with a head for business to join our Massachusetts NEROC team, working with groups of homeowners to form and strengthen their resident-owned communities.

Check out our full job description here. The position will remain open until filled. 

Apply: https://cdi.coop/job-cooperative-housing-ma/ 

CDI is seeking an experienced and flexible leader with non-profit and cooperative experience to serve as Interim Executive Director!

Our current Executive Director has served us steadfastly for 13 years, transitioning a small handful of staff to an organization with multiple program areas and 27 staff. We are looking to a future of sustainable growth as we continue to serve the cooperative economy in our region.

As Interim, you will shepherd our organization through a transitional period of about 6-12 months. During this time CDI staff & board will search for a permanent Executive Director to begin the Summer or Fall of 2023. The Interim Executive Director will have the guidance and support of the CDI Board and staff for their entire tenure. Their role will be to keep the organization stable, focused, and productive until a permanent new Executive Director is hired. The Interim Executive Director will ideally have about a month of time overlapping with our outgoing Executive Director.

Please read the full job description for a detailed list of qualifications as well as more information about the transition and this specific role.

Apply