Careers

Positions at ROC USA and ROC USA Network affiliates provide an exciting opportunity to make a difference in the lives of homeowners in manufactured home communities. 

Photo of April 2019 CTAP 101 group. L to R: Mary O'Hara, Director of ROC USA Network; Gary Faucher of ROC USA Network; Jim Domino of NeighborWorks Montana; Molly Snell-Larch of PathStone Corporation; Julia Curry of Cooperative Development Institute; and Andy Kadlec of Thistle.
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ROC USA Positions

Position: Program Operations Director 
Location: Remote
Reports to: Executive Vice President, Training and Continuous Learning
Status: Exempt

About Us:

ROC USA® is not your typical affordable housing organization. ROC USA is a non-profit social enterprise with a mission to make quality resident ownership viable and successful nationwide and to expand economic opportunities for homeowners living in Manufactured Home Communities.

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a co-op and acquire the underlying land from a commercial investor. To make ownership possible, ROC USA creates purchase opportunities, provides training and Technical Assistance through a Network of currently 12 affiliated non-profits, and provides financing through ROC USA Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI). ROC USA and affiliates serve customers with a national team of 25 and growing and affiliate team members that number 50+.

We are cooperative developers and financing experts standing proudly with low- and moderate-income homeowners who want control of the land under their homes. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success.

The goal of this networked business model is to leverage economies of scale to deliver consistently high-quality services and earnings that sustain the whole enterprise— individual Resident Owned Communities (ROCs), Certified Technical Assistance Provider affiliates, and ROC USA itself. With a strategically small national staff, we work in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing.

Today, ROC USA represents 275 ROCs and 18,700 Member-owners in 18 states, growing at a rate of approximately 26 communities per year. ROC USA Capital has provided over $300 million in community financing.  By 2028, we expect to serve more than 30,000 Member-Owners in more than 24 states.

ROC USA has been featured in The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.

About Our Vision:

We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident-owned communities.

About Our Mission:

To make resident ownership viable and successful and expand economic opportunities for homeowners in Manufactured (“Mobile”) Home Communities (MHCs). Our goals are to:

  • Preserve and improve affordable communities.
  • Build individual assets.
  • Foster healthy, mutually supportive communities and leaders.

About Our Cultural Norms:

We believe in:

  • Deep collaboration and accountability to one another, our internal and external customers, and the mission.
  • Trustworthiness and transparency.

We love:

  • Having fun and being creative.
  • Diversity – it strengthens us.

We are better together!

About the Role:

ROC USA seeks an experienced corporate training or education operations professional to serve as the Program Operations Director of Training and Continuous Learning to provide ongoing insight and operational support to the Executive Vice President of Training and Continuous Learning in executing the vision for a national training and learning program, through developing, coordinating, and delivering online, hybrid, and in-person training and educational programs and events. The ideal candidate will have a passion for ROC USA’s mission, along with its performance and financial success, and be well versed in instructional technology tools and e-learning delivery. He/she/they will play a significant role in program management of curriculum development and program delivery, as well as coordinating in-person training events.

This knowledgeable professional will possess a unique blend of educational and training knowledge, particularly in the context of adult learners, and operational experience in executing nation-wide, online and on-ground educational and training programming across dynamic, complex organizations. The ideal candidate will excel at cross functional collaboration with other key organizational areas such as IT to ensure efficient, high quality, timely project and program planning and management. Critical to success in this position will be a deep appreciation for and experience with teaching and serving nontraditional adult learners with diverse backgrounds and learning needs.

This position requires a multifaceted, flexible individual who enjoys working both independently and collaboratively. The candidate must be a hands-on and creative solution finder who is extremely organized and detail-oriented across multiple workstreams. A proven track record of implementation is essential.

The role requires broad managerial and administrative experience at a leadership level across various functions including educational technology, teaching and learning, instructional design, curriculum design, operations, project management, and event planning.

Essential Functions and Responsibilities:

  • Supports execution of vision for training and learning strategy, primarily in the areas of coordination and delivery of online and in-person training and educational programs and events.
  • Provides ongoing insight and operational support to the EVP of Training & Learning Innovation regarding design and implementation of training and learning across multiple modalities.
  • Serves as event and project manager for training events and educational programs.
  • Under the direction of the EVP, collaborates with the ROC USA Operations Team, ROC USA Network, and others as needed to coordinate and plan ROC USA events (online and face-to-face), including, but not limited to: travel arrangements, faculty/presenter selection and preparation, materials/marketing, venue selection, vendor negotiations, IT/AV, translation, and registration.
  • Attend online and face-to-face training events/educational programs to coordinate logistics and provide support as directed by the EVP of Training and Continuous Learning. This includes working with event site and vendor staff, presenters, ROC USA staff, and attendees to resolve any issues that may arise.
  • Serve as the initial point of contact and project manager for course development for SMEs, facilitators/coaches in the execution of their duties.
  • Other duties as assigned or required.

The Successful Professional will be:

A project manager, able to ensure that educational technology, processes, and systems serve diverse stakeholders. The ideal candidate will:

  • Provide logistical support to internal/external customers that deliver education to ROC USA stakeholders.
  • Be a systems thinker and collaboratively engage stakeholders so that strategy is translated into practice with effective policies, procedures, and systems.
  • Initiate and contribute to both “blue sky” and detailed discussions and know when and how to shift conversations between the strategic and tactical level.
  • Be skilled in interpreting formal (data driven assessment) and informal feedback on program offerings into concrete continuous improvement recommendations and action plans.

A people person who can unleash talent, particularly in cross-functional teams and/or with contracted employees/vendors in support of organizational goals. The ideal candidate will:

  • Champion project timelines,
  • Delegate responsibility and support people to deliver on-time results.
  • Initiate and align responsibility with authority so that roles, responsibilities, and boundaries are clear for effective collaboration.
  • Listen and communicate clear expectations to engage and empower people, so they feel respected and heard.
  • Champion a positive workplace culture and team spirit.
  • Be an effective ambassador for ROC USA’s mission.

Qualifications and Experience:

  • Advanced degree in education, instructional design, organizational development, or related field.
  • Experience with project management and/or academic operations related to curriculum design, program management, quality assurance and event planning and logistics.
  • Experience leading online and hybrid program development, workplace, or organizational training serving nontraditional adult learners with diverse learning needs.
  • Ability to work across complex organizations to meet key deliverables.
  • Excellent organization and communication skills with great attention to detail.
  • Keen problem-solving and leadership skills; comfortable with agile projects and ambiguity.
  • Ability to provide leadership and coordination for a remote team.
  • Experience with quality standards for course design (e.g. Quality Matters).
  • Competency with LMS systems and digital tools
  • Willingness to travel up to 20% of the time.

Compensation:

A competitive compensation package, including a comprehensive benefits package, will be offered, commensurate with experience.

Application Instructions:

Interested candidates must submit a cover letter and resume through Indeed.com.

Apply Now

ROC USA® is an Equal Opportunity Employer

Position: Training and Learning Facilitator, Training and Continuous Learning
Location: Remote
Reports to: Program Operations Director, Training and Continuous Learning
Status: Exempt

About Us:

ROC USA® is not your typical affordable housing organization. ROC USA is a non-profit social enterprise with a mission to make quality resident ownership viable and successful nationwide and to expand economic opportunities for homeowners living in Manufactured Home Communities.

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a co-op and acquire the underlying land from a commercial investor. To make ownership possible, ROC USA creates purchase opportunities, provides training and Technical Assistance through a Network of currently 12 affiliated non-profits, and provides financing through ROC USA Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI). ROC USA and affiliates serve customers with a national team of 25 and growing and affiliate team members that number 50+.

We are cooperative developers and financing experts standing proudly with low- and moderate-income homeowners who want control of the land under their homes. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success.

The goal of this networked business model is to leverage economies of scale to deliver consistently high-quality services and earnings that sustain the whole enterprise— individual Resident Owned Communities (ROCs), Certified Technical Assistance Provider affiliates, and ROC USA itself. With a strategically small national staff, we work in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing.

Today, ROC USA represents 275 ROCs and 18,700 Member-owners in 18 states, growing at a rate of approximately 26 communities per year. ROC USA Capital has provided over $300 million in community financing.  By 2028, we expect to serve more than 30,000 Member-Owners in more than 24 states.

ROC USA has been featured in The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.

About Our Vision:

We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident-owned communities.

About Our Mission:

To make resident ownership viable and successful and expand economic opportunities for homeowners in Manufactured (“Mobile”) Home Communities (MHCs). Our goals are to:

  • Preserve and improve affordable communities.
  • Build individual assets.
  • Foster healthy, mutually supportive communities and leaders.

About Our Cultural Norms:

We believe in:

  • Deep collaboration and accountability to one another, our internal and external customers, and the mission.
  • Trustworthiness and transparency.

We love:

  • Having fun and being creative.
  • Diversity – it strengthens us.

We are better together!

About the Role:

ROC USA seeks an experienced training/education professional to serve as a Training and Learning Facilitator to provide subject matter expertise in the design and delivery of training and educational courses and programs. The ideal candidate will have a passion for ROC USA’s mission, and be well versed in online and face-to-face teaching and learning strategies. He/she/they will play a significant role in authoring course content and facilitating online and in-person trainings.

This knowledgeable professional will possess a unique blend of online and in-person educational and training knowledge, particularly in the context of adult learners, and subject matter expertise related to ROC USA initiatives such as coop development, real estate, coaching, and property management.  Critical to success in this position will be a deep appreciation for and experience with teaching and training adult learners with diverse backgrounds and learning needs.

This experienced trainer/educator will deliver and manage the facilitator training course, serve as the primary SME on training and learning content and courses, identify and supervise contract SMEs and training facilitators, assist in the design of training and events content and delivery, and be the primary facilitator of online courses.

Essential Functions and Responsibilities:

  • Collaborate with SMEs and Training and Continuous Learning staff to build media-rich online courses and learning experiences.
  • Collaborate with and oversee contracted SMEs for the design, and facilitators for the delivery, of training and learning courses and events.
  • Support stakeholder needs based on learner population, strengths, and barriers.
  • Ensure alignment of learning outcomes, learning activities, and assessment within online courses and learning experiences.
  • Manage to the prescribed deadlines and quality assurance guidelines as defined by the Training and Continuous Learning team.
  • Teach key online courses in the ROC USA curriculum.
  • Facilitate online seminars and in-person training sessions.

Qualifications and Experience:

  • Minimum 4-year degree in instructional design, education, human services, or related field
  • Experience in online course development specific to workplace or organizational training and adult learners with diverse backgrounds and learning needs
  • Experience in teaching/training online and in-person
  • Strong interpersonal and collaboration skills
  • Strong written and oral communication skills
  • Exceptional organizational skills
  • Experience with quality standards for course design (e.g. Quality Matters).
  • Competency with LMS systems and digital tools
  • Bilingual/Spanish Speaking preferred
  • Willingness to travel periodically to in-person conferences/events (estimate 20%)

Compensation:

A competitive compensation package, including a comprehensive benefits package, will be offered, commensurate with experience.

Application Instructions:

Interested candidates must submit a cover letter and resume through Indeed.com.

Apply Now

ROC USA® is an Equal Opportunity Employer

Position: Chief Operating Officer
Location: Concord, NH or Washington, DC with some combination of remote and in-person possible.

About ROC USA

ROC USA® is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to make quality resident ownership viable and successful nationwide and expand economic opportunities for homeowners living in Manufactured Home Communities.

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a co-op and acquire the underlying land from a commercial investor. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of 12 (and growing) affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA® Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI).

ROC USA and affiliates serve customers and support our mission with a national team of 25 and 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their homes. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success.  We use this history and track record to inform and advance public policy at the local, state, and national levels.

Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise— individual Resident Owned Communities (ROCs), Certified Technical Assistance Provider affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical.

Today, ROC USA represents 276 ROCs and more than 18,000 Member-owners in 18 states. ROC USA Capital has provided more than $300 million in community financing. This track record of success has us well positioned for significant growth. By 2028, we expect to serve more than 30,000 Member-Owners in more than 24 states.

Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.

ROC USA is financially strong with residual revenue representing more than 90% of current year income and having achieved cash-basis break-even in 2018 and 2019. ROC USA has total assets in excess of $100 million.     

Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident-owned communities.

Our Mission: To make resident ownership viable and successful and expand economic opportunities for homeowners in Manufactured (“Mobile”) Home Communities (MHCs).

Our goals are to:

Preserve and improve affordable communities.

Build individual assets.

Foster healthy, mutually supportive communities and leaders.

Our Cultural Norms:

Deep collaboration and accountability to one another, our internal and external customers, and the mission.

Trustworthiness and transparency.

Diversity strengthens us.

We are better together!

We love having fun and being creative.

About the Role

ROC USA seeks a dynamic, tech savvy, and strategic Chief Operating Officer to join our unique and growing social venture and spearhead the development of networked systems and operations that will support our planned expansion in Network and through our direct-to-consumer strategies. The COO must have a passion for – although not necessarily experience with – ROC USA’s mission.

The COO reports to the President and is a key member of the Executive Leadership Team (ELT), which includes the President, CFO, Managing Director of ROC USA Capital, and Executive Vice Presidents of Training & Continuous Learning, Cooperative Solutions and ROC Movement. The COO will play a significant role in setting and implementing the strategy and goals in the Strategic Planning process in 2022.

The ELT is currently advancing an organizational reset to become a more customer-centric and disciplined organization.  The COO and operations team are integral to our goal to evolve from our entrepreneurial start-up phase to a disciplined phase with an increased focus on project management, business process, clear roles and responsibilities and clear decision-making authority. 

Specific Duties

Building, managing, and supporting the operations staff and functions.  The team currently includes five full-time staff positions focused on Salesforce administration, data-entry, documents management, administrative and systems building.  Four members of the team are full-time or hybrid in our Concord, NH office and one is remote.  

Reviewing, designing, adapting, managing, and leading the organization’s operations and support functions, including technology and operating systems, human resources administration, logistics, data management, documents management, vendor management, and administrative services.

Evaluating utilization of existing systems to ensure that functionality is maximized across the Network.  For example, ROC USA has invested heavily in a tailored Salesforce system with licenses across our Network. ROC USA’s new project management system is Monday.com.

Helping identify and implement new technology to support and enhance growing programs such as in the Training and Continuous Learning Service Unit and its selection of a Learning Management System. 

Providing expertise and working collaboratively with the Executive Leadership Team to develop and implement ROC USA’s strategic growth.

Leading staff efforts around cross-training and coaching to unleash staff talent and meet the needs of the organization.

Championing quality customer service that maintains ROC USA’s reputation as a positive, problem-solving organization that works in partnership with our Network affiliates and the communities and other partners with whom we work.     

Supporting the organization’s business by managing operational risk, including identifying exposures and implementing risk management solutions.

Qualifications and Experience

Minimum of seven years of experience leading and managing a diverse, large-scale, multi-office administrative/operations team. Non-profit experience preferred.

Demonstrated track record of managing growth and selecting and implementing operational systems to support growth across multiple sites.

Experience with technology evaluation, implementation, and integration across multiple sites.

A collaborative leadership style and strong track record of building an effective team.

An understanding of housing finance and compliance is preferred.

Compensation

A competitive compensation package, including a comprehensive benefits package, will be offered, commensurate with experience.  ROC USA is an equal opportunity employer.

Application Instructions

Interested candidates should submit a cover letter and resume through Indeed.com. 

Apply Now

ROC USA® is an Equal Opportunity Employer

ROC USA Network Positions 

Would you like to help organize and advocate for communities so they can make housing decisions for themselves? Come strengthen community at CASA of Oregon!

CASA of Oregon:

We are a community development nonprofit organization that helps improve the lives of rural and underserved communities across the state through the construction of housing and facilities, and the operation of financial stability programs. 

  • Founded 30 years ago to provide farmworker housing, we’ve greatly expanded our services
  • We continue to be a strong advocate of the farmworker community across the state

The Position
The principal tasks of the MHCDC Organizer and Technical Assistance Manager are to organize the tenants of manufactured housing communities, to train them to operate a business (resident- owned cooperative) and to help residents understand the responsibilities and duties required to own and operate their community. In addition, this position will also help work with the Manufactured Housing team to coordinate all post-purchase activities in the manufactured housing communities that CASA assists and will help ensure that each resident-owned community in their portfolio receives timely and appropriate technical assistance, as well as provide guidance to the cooperatives in compliance issues. This position requires extensive travel throughout the state to meetings both during the day and evenings and in addition requires a valid Driver’s License as well as access to reliable transportation. Salary range is $ 48,728.75 – $ 61,681.96.

  • Competitive benefits package
  • Ability to set up a home office

Welcome to the Pacific Northwest!
With valleys and mountains, beaches and deserts, Oregon is a play land for outdoor-lovers. Experience culinary and cultural adventures in bustling Portland, historic Baker City, and everywhere in between.


Why Should You Apply?

  • Collaborative work environment
  • Professional development opportunities

Learn More and Apply

Maine Housing Specialist
New England Resident Owned Communities (NEROC) Program

Do you dig democratic decision making? Enjoy infrastructure projects? Relish training? Frolic with finances? Love people in all their power and complexity? Then have we got a job for you!

Affordable, safe and secure housing seems more elusive than ever, but the New England Resident Owned Communities (NEROC) program at CDI has (at last count — it’s hard to keep up) assisted 50 communities housing nearly 4,900 families to become resident-owned and controlled. We are looking for a Cooperative Housing Specialist to join our team in Maine. Take a look at the job description and if it speaks to you, speak to us. You can fill out the form with your cover letter, resume, and three references. The deadline for applications is July 9, 2021.

Northcountry Cooperative Foundation (Minneapolis, MN) – Housing Program Associate 

DATE POSTED: June 10, 2021
APPLICATION DEADLINE: Open Until Filled
BENEFITS: Employer matched IRA, health care stipend, generous paid time off, flexible work schedule
SALARY RANGE: $50,000 – $55,000
STATUS: Salaried, full time, permanent position reporting to the Cooperative Housing Manager
REPORTS TO: Cooperative Housing Manager


NOTES:
● Due to the location of our client communities, preference for a candidate living in Greater
Minnesota, but willing to consider the Twin Cities metro.
● NCF Staff are currently working remotely, but there will be an expectation of at least one day
a week based in NCF’s future office.
● Spanish speaker preferred, although not required.


POSITION SUMMARY: The Housing Program Associate will work with the rest of the NCF staff to
provide ongoing post-purchase support and technical assistance to NCF’s existing client housing
cooperatives and will provide support to other NCF programs and activities as assigned.


KEY RESPONSIBILITIES


I. TECHNICAL ASSISTANCE
A. Deliver technical assistance and training to cooperative housing prospects and residents,
including housing development, finance, management and governance tools.
B. Analysis of quality of outcomes and effectiveness in the delivery of existing or proposed
property and asset management systems and assist in evaluating organizational capacity and
needs of client cooperatives.
C. Conduct public speaking engagements and trainings related to technical aspects of
cooperative housing and community development, including preparation of presentation
materials.


II. PARTNERSHIPS / OUTREACH
D. Assist NCF affiliates and partners in their efforts to develop affordable cooperative housing;
E. Support relationships with local, regional and national partners, current and potential investors, and federal, state and local agencies in the development of cooperative housing;
F. Assist in promoting the concept of cooperative living to prospective housing co-op residents, conducting or overseeing initial educational and orientation sessions.
G. Lead, support, and/or conduct organizing activities in manufactured home park and multifamily communities that are preparing for conversion to housing cooperatives; Cooperative Housing Specialist – Job Description
northcountryfoundation.org


III. PROGRAM / SYSTEMS / ADMINISTRATION
H. Comply, in a timely way, with internal requests for information, track data, generate reports, deliver documentation and undertake other related tasks to ensure prompt closing of loan or grant commitments and timely reporting to grant and program funders;
I. Follows process checklists, adapts process to circumstances, and/or proposes process improvements as needed;
J. Knows and can impart to cooperative clients the value of developing and creating meeting agendas, developing and following action plans, tracking dashboards, developing and enhancing performance metrics, and building systems that can optimize the efficacy and
outcomes of client housing cooperatives.
K. Program management and reporting responsibilities, as assigned.


IV. OTHER
L. Perform other tasks as assigned;
M. Travel, as necessary;
N. Develop written materials to assist NCF, cooperatives, and their members;


QUALIFICATIONS AND EXPERIENCE
● Two years’ experience in housing and/or community development work in a nonprofit, government, banking or development organization; experience working with nonprofit groups, immigrants, and persons of color is highly relevant;
● Ability to identify key issues and to gain and maintain support for collaborative solutions;
● Ability to travel as needed, including frequent evening meetings, and have a valid MN driver license and automobile access;
● Strong capacity to organize and lead low-income residents toward building an effective cooperative housing enterprise;
● Excellent presentation, oral, and written communication skills;
● Proficiency in spreadsheet analysis and word processing;
● Strong planning, time management, and organizational skills;
● Self-starter, with consistently high levels of follow-through, well-organized, high-quality written
product;
● Capacity to integrate diverse objectives with a high level of attention to detail and deadlines;
● Strengths in process, outcomes, and building and strengthening relationships;
● Demonstrated capacity to work respectfully with diverse constituencies, including low-income and
disabled residents, people of color;
● An optimistic attitude; someone who enjoys working with people and is able and willing to both give and receive help and guidance;
● An openness to new ideas; ability to be a creative thinker with good strategic sense, and ability to influence outcomes.


HOW TO APPLY
Please send a cover letter, résumé, and three references by email to Julie Martinez
(julie@northcountryfoundation.org). No phone calls please.


NCF is an equal-opportunity employer.