Careers

Positions at ROC USA and ROC USA Network affiliates provide an exciting opportunity to make a difference in the lives of homeowners in manufactured home communities. 

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ROC USA Positions

Community Project Coordinator

This position provides training and support to existing and established resident cooperatives as well as newly formed cooperative seeking to acquire the land beneath  their homes, working with Resident Owned Communities (ROCs) and their Boards under ROC USA Direct, a customer-facing business unit of ROC USA. This position will cultivate and manage relationships, training, organizational development and support Resident Owned Communities (ROCs) through the pre- and post-purchase operations. 

ROC USA Direct is a business unit of ROC USA, LLC, that operates in a complex and dynamic market. The Service Unit is responsible for identifying and implementing ROC purchases using the ROC USA® model. ROC USA Direct operates in selected states where ROC USA does not have Certified Technical Assistance Provider (CTAP) partners.

Job Duties and Responsibilities

  • Post-purchase support to resident-owned manufactured housing communities through the following activities:
    • Consulting with resident association Boards , including assisting with meeting preparation, agenda assistance, coaching in running efficient meetings, parliamentary procedure, effective follow-up, and review of minutes and financial statements.
    • Coaching, mentoring, and training ROC Boards with topics related to governance, Board process and effectiveness, team working, problem solving, and fiduciary responsibility.
    • Monitoring ROC performance and identifying remediation, if required, through data collection, management, and analysis. This includes all aspects of financial and loan compliance responsibilities.
    • Facilitating peer networking, community of practice, and convenings with ROC residents and Board Members.
    • Supporting, developing, and/or recommending risk management and economic and operational efficiency strategies catered to the specific needs of each ROC.
  • Pre-purchase support to residents seeking to acquire the land beneath their homes as a resident-owned manufactured home community.
    • Consulting with resident association Board Members to create the framework for a new corporation: developing community rules, pre- & post-purchase corporate bylaws, and all organizational policies.
    • Developing and training new Board and cooperative Members on what a co-op is, what it means to be a Member, and how to understand the basic business model of a cooperatively owned manufactured home community.
    • Working with the Cooperative Coordinator: Project Specialist, to bring back project management aspects of the acquisition to the Board and community: loan application, due diligence coordination & findings, third party management coordination & selection, etc.
  • Further establishing ROC USA Direct as a line of business for ROC USA through the following activities:
    • Assisting ROC USA Direct as it identifies and works with brokers, manufactured home community owners, resident cooperatives, and individual homeowners to effectively convert the park to a resident-owned community.
    • Becoming a subject matter expert on ROC USA’s process and model.
    • Documenting stories of ROC successes and working with ROC USA colleagues to make these more generally known.
  • Develop and maintain strong, collaborative working relationships:
    • Communicating complex concepts and plans to a diverse group of individuals, resolving conflict, and securing collaboration.
    • Building teams and encouraging growth of individuals that allows them to see their full potential.
    • Developing and maintaining excellent working relationships with staff, affiliates and customers by phone, email or in person.
    • Influencing and persuading without holding formal authority.
    • Displaying respect and sensitivity for cultural differences, promoting a harassment-free environment, upholding equity, diversity, and inclusion as a core value.
  • Develop strategies to achieve organizational goals:
    • Understanding the organization’s strengths and weaknesses with the ability to identify external threats and opportunities.
    • Making an informed decision based on the market and competition within the market, adjusting strategy based on the changing conditions.
    • Developing project plans, coordinating the different activities, and communicating the changes and/or progress of the plan. Completing projects on time and within budget.
    • Instigating and managing change with individuals and groups; Building commitment and overcoming resistance; Preparing-e and supporting those affected by change; Monitoring transition and evaluating results.

Required Skills/Abilities:

  • Ability to focus on problem-solving; Maintaining confidentiality; Being an active listener; Remaining open to others’ ideas and trying new things.
  • Maintaining poise and professionalism while working closely with individuals in person and remotely via phone and electronic communication.
  • Being attentive to detail, coordinating of multiple projects and having the ability to set priorities and meet deadlines under pressure.
  • Strong written and verbal communication
  • Ability to work individually with little direction or collaboratively in a team environment.
  • Ability to use and participate in organization-wide systems, including SLACK, Salesforce, Box, Zoom and other video conferencing, as well as, Outlook, Microsoft Office and Monday.com and other company systems.
  • Demonstrating a commitment to ROC USA’s mission and to its values of diversity, equity, and inclusion.

Education and Experience:

  • Proven experience in community organizing within diverse populations.
  • Progressively responsible job duties
  • Experience with customer service, hospitality, willingness to engage with people and public engagement.

Physical Requirements: 

  • Prolonged periods of sitting at a desk and working on a computer and video conferencing.
  • Use of standard office equipment. Reasonable accommodation will be made to enable individuals to be able to perform essential functions.
  • Moderate travel is required. Employee must be able to drive and have their own vehicle to travel. Employee must have valid driver’s license, current auto insurance, and vehicle registration. Air travel will be required depending on the event or meeting location.

Location:

The position is a full-time exempt position and is remote based, with a preferred location in New York.  

Travel:

The role requires moderate travel throughout the U.S. – average of once or twice per month, with minimum multi-state/multi-day trips, an average of three (3) days.  

 Who We Are 

ROC USA is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to support homeowners in manufactured home communities to achieve affordable and environmentally sustainable self-governing cooperatives. 

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a Co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI). 

ROC USA and its affiliates serve customers and support our mission with a national team of more than 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their neighborhoods. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success. We use this history and track record to inform and advance public policy at the local, state, and national levels. 

Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise — individual ROCs, CTAP affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical. 

Today, ROC USA represents 325  ROCs and more than  22,000 Member-owners in 21 states. ROC USA Capital has provided more than $300 million in community financing. This track record of success has us well-positioned for significant growth. 

Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts. 

Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident-owned communities. 

Our goals are to: 

  • Preserve and improve affordable communities. 
  • Build individual assets. 
  • Foster healthy, mutually supportive communities and leaders. 

Our Cultural Norms: 

  • We insist on deep collaboration and accountability to one another, our internal and external customers, and the mission. 
  • Trustworthiness and transparency are essential to our success. 
  • Diversity strengthens us. 
  • We are better together! 
  • We love having fun and being creative. 

Apply

There are no open positions at ROC USA.

ROC USA Network Positions 

As the Cooperative Development Manager at Northcountry Cooperative Foundation (NCF), you will hold a key position driving our mission forward. Your primary responsibility will be to lead and oversee the cooperative development team, ensuring the successful delivery of post-purchase support to limited equity housing cooperatives in rural and suburban areas of Minnesota and Wisconsin. These cooperatives include residentowned manufactured home communities and multifamily housing co-ops. In this role, you will lead a dedicated team of four Technical Assistant Providers who possess both enthusiasm and expertise in supporting the conversion of manufactured housing communities and multifamily housing into resident-owned and democratically managed entities. As the manager, you will not only guide and mentor your team but also actively participate in NCF’s management team discussions. Your input will be instrumental in evaluating new cooperative ownership projects, and you will directly provide technical assistance to cooperatives, thereby playing a vital role in their growth and success.

About NCF

Northcountry Cooperative Foundation (NCF) is dedicated to helping communities take control of their futures through cooperative ownership. We specialize in the development and support of affordable housing cooperatives, providing low-income residents with the technical expertise, organizational support, and financial tools needed to create successful cooperatives and sustain them in the long-term.

APPLICATION PROCESS

Interested candidates are invited to submit a cover letter and resume via email to Emily Stewart at emily@northcountryfoundation.org. No phone calls, please. NCF is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. Click here for a full job description.

Professional Services 

Release Date:  10/4/2023

Bids Due: 10/18/2023

Submit Proposals:  Email to amerchant@rocusa.org

Contract Term: 6-month Term, start as soon as possible.

Statement of Work

ROC USA® seeks a Contractor/Consultant to support two resident boards of two communities in Cañon City, CO, to identify opportunities for improved property operations. The two separate and independent communities are currently in risk of foreclosure and the Lender has established milestones the community must meet over the next six (6) months to be granted an extension to their current forbearance period. A specialized and dedicated project manager is required to manage and assist these two communities.

 This Contractor will:

  • Be the primary contact and liaison for the Property Manager, Legal Representation, Financial Manager, Lender, and the Certified Technical Assistance Provider (CTAP).
  • Act as an accountability partner, establishing the checks and balances, verifying information provided, and overall management of the parties involved to include legal actions and financial management. This could include preparing financial performance reports, reviewing lease agreements and renewals, and assisting with eviction processes, if necessary.
  • Initiate and manage efforts with partners to identify the condition of abandoned homes, removal of homes, and work with local real estate specialists to list homes for sale.
  • Identify vendors and scope to address capital infrastructure needs to include back flow preventors, water meters, and road repairs.
  • Ensure each community operates in accordance with its Forbearance Agreement Milestones.

If you were contracted today, you would be focused on the following:

  • Occupancy Improvement. Reducing the number of abandoned and vacant homes, improvement in marketability of the community, identifying opportunities to bring in new homes, and increase overall occupancy of the community.
  • Improved Property Operations. Improve financial operations to include increasing the number of on-time payers of lot fees, improve the overall functionality of the community in partnership with the third-party property management, and reduce financial risk to each member of the community.
  • Project management of capital infrastructure. Identify a scope of work and potential cost estimates through qualified third-party vendor for capital infrastructure projects.

General Expectations

The Contractor will need to:

  • Have flexible hours – some evening and weekend assignments may be required.
  • Be physically located in the state of Colorado as the services are required to be performed on site in this community. The ideal candidate would have no more than a two (2) hour commute time to Cañon City or be willing to stay local to the property multiple days a week.
  • Provide direct coordination and project management to all representatives in supporting these two communities, which would require regular meetings, site visits, and clear communication methods.
  • Provide administrative support with requests for information, tracking data, generating reports, delivering documentation, and undertaking other related tasks to ensure the workout plans and milestones are being achieved.
  • Attend regular recurring meetings with various parties involved in the turn-around process and report to the Vice President, Special Projects at ROC USA.

The Contractor must be:

  • Experienced in Property Management. The ideal candidate will have experience with Manufactured Housing and/or Low-Income Housing. A preference to those with a strong understanding of infrastructure and real estate operations.
  • Experienced in Project Management; able to track milestones, provide regular reporting and communications, ensure clarity of roles and responsibilities across all key players, and evaluate project performance.
  • Strong communication, interpersonal, and customer service skills.
  • Ability to prepare financial analysis to include project estimates, income projections, and market analysis.
  • Ability to handle difficult situations with professionalism and empathy.
  • Knowledge of local housing regulations and fair housing laws.

Terms of Contract

Primary Term. The primary term of the Contract awarded as a result of this invitation (if any) shall commence on the date of final Contract execution and expire at 6 months (the Contract Term), unless terminated earlier pursuant to the terms of the Contract. The primary term plus any renewal terms or extensions, if any, shall constitute the Contract Term.

Renewal Terms. ROC USA shall have the right to renew the term of the Contract for up to one (1) additional month, and one (1) additional six (6) month period, with consideration to Contractor performance.

Question Submission

Questions must be submitted electronically to Nicholas Salerno, Chief Operating Officer, nsalerno@rocusa.org no later than October 15, 2023. The subject line should read: Questions about resident coordination and facilitation services. To ensure you receive communications on updates to this request, please submit an email to amerchant@rocusa.org with your intent to apply.

Bid Requirements

The Vendor must submit their bid electronically with their qualifications and hourly rates to amerchant@rocusa.org no later than October 18, 2023. The subject line should read: Bid for Resident Coordination and Facilitation Services. Each Respondent may submit only one response. If a Respondent submits more than one response, all responses from that Respondent may be rejected.

About ROC USA

ROC USA is not your typical affordable housing organization. We are a not-for-profit social enterprise with a mission to make quality resident ownership viable and successful nationwide and expand economic opportunities for homeowners living in MHCs.

Resident ownership is achieved when homeowners in MHCs form a co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, and provides training and technical assistance through both a network of 10 non-profits (CTAPs) and a national team in states not served by a CTAP.  ROC USA also provides financing through ROC USA Capital, a $300 million national Community Development Financial Institution (CDFI).

ROC Association is the association of resident-owned communities (ROCs) supported by ROC USA. Its purpose is to support a strong peer network of co-op leaders and advocate for and represent ROCs on the ROC USA Board of Directors and with stakeholders across the country.

Today, ROC USA represents more than 300 ROCs and more than 21,000 Member-owners in 21 states. By 2028, we expect to serve more than 30,000 Member-owners. For more details see www.rocusa.org.

Equal Employment Opportunity

ROC USA® is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this belief with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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